Terms & Privacy

TERMS AND CONDITIONS

Welcome to the official website of Contramestre Gin, owned by Two West Mates – Gin And Drinks.

Company Information Nome: Two West Mates – Gin And Drinks, Lda. (ContraMestre) NIF: 518516342 Sede: Rua da Portela, Lourinhã, 2530‑138, Portugal Email: geral@contramestre.com Phone 935 093 668

By using this website, you agree to these Terms and Conditions. If you do not agree, you must immediately stop using the website.

When placing an order on the website contramestregin.com The customer accepts these Terms and Conditions. These terms govern the purchase of goods and services provided by ContraMestre, as well as the terms regarding payment, shipping, warranty, returns, and complaints. By purchasing alcoholic beverages, you declare that you are of legal drinking age in your country (at least 18 years old in Portugal).

Product Descriptions The key features of each product (ingredients, alcohol content, volume, dimensions, weight) are listed on the respective product page. The images are for illustrative purposes only; there may be slight variations in color, label, or packaging.

Availability Availability is listed on the product page. If an item becomes unavailable after the order is confirmed, the customer will be notified by email and will have the option to wait for the item to be restocked, accept an alternative product, or receive a refund for the amount paid.

Preços The prices listed on the website include IVA at the applicable statutory rate in Portugal, unless otherwise noted. All prices are listed in euros.

Additional charges For international orders, the customer is responsible for any customs duties, local taxes, or import fees charged in the destination country. Any additional charges imposed by the carrier on the recipient are not the responsibility of ContraMestre.

Cost Summary at Checkout Before confirming the order, the customer will see a summary showing the price of the product(s), shipping costs, and applicable taxes.

Payment Methods We accept credit/debit cards (Visa, Mastercard), MB WAY, Multibanco (SIBS), PayPal, and bank transfers. Payments are processed by secure payment providers; ContraMestre does not store card information on its servers.

Billing Date and Invoice Payment is charged at the time the order is confirmed, unless otherwise specified. The invoice is issued and sent by email after payment is confirmed. If the customer needs an invoice with a tax ID number, they must provide the tax ID number during the purchase process.

Cancellation due to suspected fraud We reserve the right to cancel orders in the event of suspected fraud or misuse of payment methods.

Areas and estimated timeframes Estimated delivery times are 1–3 business days to mainland Portugal and from 5–6 business days to the islands (Azores and Madeira), starting from the date of payment confirmation, unless otherwise indicated on the product page or in promotional campaigns. For the European Union and other destinations, delivery times are indicated at checkout or on the product page.

Carriers and Tracking We use partner carriers (such as CTT, DPD, and other logistics partners). The customer receives a tracking number via email when the order is shipped.

Shipping Costs Shipping costs are calculated at checkout and depend on weight, volume, and destination. If there is a delay of more than 10 business days, the customer should contact geral@contramestre.com.

Delivery Liability Responsibility for the merchandise passes to the customer upon delivery, unless proven otherwise. The customer must verify the integrity of the order at the time of delivery, report any issues to the carrier, and notify ContraMestre by email.

Cooling-off period When applicable, the customer has 14 days as of the date of receipt of the item, to exercise the right of free cancellation, without having to provide a reason.

Return Policy To return an item, please send an email to geral@contramestre.com with the subject line “Return – Order [Order No.]”. Please include the order number, the reason for the return, and, if possible, attach photos. Instructions for the return will be provided.

Return Costs If the product is defective or if the shipment was incorrect, ContraMestre will cover the pickup/return costs. For returns made under the right of withdrawal, the customer is responsible for return shipping costs, unless otherwise agreed.

Refund Policy The product must be returned in the same condition as when it was received, with the original packaging and accessories whenever possible. After we receive and inspect the product, we will issue a refund within 14 business days at the latest, using the same payment method used for the purchase, unless otherwise agreed.

Warranty Period and Scope The products benefit from the garantia legal de conformidade de 2 anos, in accordance with Portuguese law. The warranty covers manufacturing defects and any failure of the product to conform to its advertised characteristics.

How to File a Complaint

Send an email to geral@contramestre.com with the subject line “Complaint – Order [Order No.]”.
Please attach proof of purchase (receipt), photos of the defect, and a detailed description of the problem.

Response Times We acknowledge receipt of the complaint within a maximum of 5 business days and we will submit a draft resolution within a maximum of 30 business days.

Resolution Options Depending on the circumstances, we will repair the item, replace it, offer a price reduction, or terminate the contract (refund).

ContraMestre shall not be liable for indirect damages, lost profits, data loss, or any consequential damages resulting from the use of the products or the website. Liability for direct damages arising from product defects is limited to the order amount, unless otherwise provided by law. This limitation does not affect the consumer’s statutory rights that cannot be excluded by law.

The personal data collected is processed in accordance with our Política de Privacidade, disponível no site. Os dados são utilizados para processar encomendas, emitir faturas, comunicar com o cliente e cumprir obrigações legais. O cliente tem os direitos previstos na legislação de proteção de dados (acesso, retificação, eliminação, limitação, portabilidade e oposição). Para exercer esses direitos, contacte geral@contramestre.com.

For any questions regarding orders, payments, returns, or warranties, please contact: Email: geral@contramestre.com Phone 935 093 668 Business hours: Monday through Friday, 9:00 a.m.–6:00 p.m. (local time).

These Terms and Conditions are governed by Portuguese law. For any dispute arising from the interpretation or enforcement of these Terms, the parties agree to submit to the competent court in the district where the consumer is domiciled, when applicable, or to the competent Portuguese courts.

These Terms and Conditions may be updated from time to time; the version published on the website is the applicable one. We recommend that you review this page before placing an order.

If you have any questions, please contact: geral@contramestre.com or 935 093 668.